Frequently Asked Questions
Everything you need to know about your Nubeo timepiece.
Where do you ship your watches from?
All Nubeo timepieces are dispatched from our centralized global distribution centers to ensure secure and efficient delivery to your doorstep.
What is the standard shipping timeframe?
Orders are typically processed within 2-3 business days. International shipping generally takes between 5 to 10 business days depending on your location and local customs processing.
Do Nubeo watches come with a warranty?
Yes, every Nubeo watch is backed by a 2-year limited international warranty that covers manufacturing defects and movement issues from the date of purchase.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging. Please ensure the protective films and tags remain intact to qualify for a full refund.
Are Nubeo watches water resistant?
Most Nubeo timepieces feature a water resistance rating of at least 5 ATM or 10 ATM. Please refer to the specific product specifications for your model before exposing it to water.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options depending on your shipping region.